Peakup

This Privacy Policy ("Privacy Policy/Policy") applies to P U LEARNING PVT LTD ("we/us") and governs the collection and use of Personal Information from customers, vendors, employees, and users ("you/your") on the online platform www.peakuplearning.com and our mobile application ("PEAKUP LEARNING "). We are committed to adhering to ethical standards in collecting, using, and safeguarding any information provided by you.

By using or accessing the Platform or our services/products, you agree to the terms outlined in this Policy. We collect Personal Information when you register, express interest in our products/services, participate in activities on our Platform, or contact us. This information may include your name, age, email address, location, phone number, password, and your ward’s educational interests.

We may also collect transaction-related information and information you provide when seeking assistance. The collected information may include Personally Identifiable Information, Sensitive Personal Information, and Associated Information as defined under the Data Protection Rules.

We may use this information to contact you, provide services, send important notices, and conduct marketing promotions. Your data may be shared with third parties only as described in this Policy and with your explicit consent.

We utilize the collected information to analyze trends, conduct research, administer services/products, understand user behavior, and provide personalized content. Aggregate statistics about customers and traffic patterns may be shared with reputable third parties.

We may disclose information as required by law, to enforce our Terms of Use, to protect rights or safety, or with third-party service providers to personalize services/products and perform behavioral analysis.

You have the means to ensure your Personal Information is correct and current. We employ reasonable security measures to protect your data, but no system is entirely immune to breaches. Your Personal Information is not rented, traded, or shared for marketing purposes without your consent.

We retain your data for at least three years, subject to legal and business requirements. Server logs may automatically record information when you access our Platform.

Amendments

As the Company grows and changes, our privacy policy will also need to adapt to new circumstances. We may update the policy periodically. We encourage you to review this Policy regularly to stay informed about any updates. By continuing to use our services, you are agreeing to the revised policy.

Your Consent

We believe that every user of our Services, Products, or Platform should be able to provide informed consent before sharing any information required for their use. By registering with us, you explicitly agree to the collection, processing, storage, disclosure, and handling of your information as described in this Policy, both now and as it may be amended. This includes all forms of processing, such as collecting, storing, deleting, using, combining, sharing, transferring, and disclosing information, all of which will occur in India. If you reside outside India, your information will be transferred, processed, and stored in accordance with India's applicable data protection laws.

Consulting

We engage third parties to assist us in delivering services to you. These services include fulfilling orders, processing payments, monitoring site activity, conducting surveys, maintaining our database, managing email communications, administering content, and providing us with aggregate and comparative information on our Platform's performance.

Subscriptions

You have the option to personalize how we use your personal information, including communication preferences, receiving marketing information, customization of advertising, and managing your account sign-in preferences.If you prefer not to receive marketing communications from us, you can unsubscribe using the link provided in any email you receive, where you can also manage your communication preferences. Alternatively, you can contact us via chat, WhatsApp, phone call, or email to opt out of receiving promotional communications. Rest assured, we do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent

Ownership of Rights

All rights, including copyright, in this Platform, belong to us or are licensed to us. You may use this Platform and its contents solely for your own personal, non-commercial purposes. Any other use, including but not limited to copying, storing, modifying, distributing, transmitting, displaying, printing, publishing, selling, licensing, creating derivative works, or using any content from our Platform for commercial or public purposes, is prohibited without our prior written permission. You are also prohibited from modifying, distributing, or reposting any content from this Platform for any purpose.

Terms & Conditions

These Terms constitute an electronic record under the Information Technology Act, 2000 and govern your use of products, websites, and services managed by PU learning Pvt Ltd ("Peak UP learning").

Your use of the Platform, Application, or services signifies your acceptance of these Terms along with the Privacy Policy. In case of any discrepancy between the Terms and other policies, these Terms prevail.

As a visitor, you can browse our Platform without providing Personal Information. We reserve the right to update this Policy and will notify registered users of any changes.

By providing consent to the Privacy Policy and accepting the Terms, you agree to the collection, use, and transfer of your Personal Information as outlined.

We may use cookies to track preferences and improve user experience. Links to external sites are not governed by our Privacy Policy. Public forums on our Platform are open to all users, and posting personal information is at your own risk.

We employ security measures to protect your data but cannot guarantee absolute security. Your Personal Information will not be shared for marketing purposes without your consent.

If you believe your account has been compromised, please contact us. We reserve the right to disclose your Personal Information in compliance with legal requests.

Restrictions on Use

Your personal and non-commercial use of this Platform, products, and/or our Services is subject to the following restrictions:

You may not decompile, reverse engineer, or disassemble the contents of the Platform and/or Services/products.
You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Platform and/or Services/products.
You may not remove any copyright, trademark registration, or other proprietary notices from the contents of our Platform and/or Services/products.
You shall not use this Platform and/or any of our products or services for commercial purposes, including advertising or selling the Application, products, services, or domain names. You may not solicit others or use any public forum for commercial purposes.
You shall not use the Platform or our products and services in any unlawful manner or in a way that harms the Company or any other person or entity, as determined by the Company.

Prohibited Activities

Users are strictly prohibited from engaging in any of the following activities while using our Services:

Posting or sharing any content that is misleading, unlawful, harmful, threatening, abusive, tortious, defamatory, libelous, vulgar, obscene, child-pornographic, lewd, lascivious, profane, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable.
Stalking, intimidating, harassing another person, or inciting others to commit violence.
Transmitting material that encourages criminal activities, results in civil liability, or violates any relevant laws, regulations, or codes of practice.
Interfering with another person's use or enjoyment of the Platform or Services.
Making, transmitting, or storing electronic copies of copyrighted materials without permission, or committing acts that infringe intellectual property rights.
Sharing any content or material that you do not have the right to make available under law or contractual obligations, unless you have the necessary rights or consents.
Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
Posting, transmitting, or making available any material containing viruses, trojan horses, worms, spyware, or other malicious computer programming.
Accessing or using the Platform/Services/products in a manner that could damage, disable, overburden, or impair the servers or networks connected to the Platform.
Intentionally or unintentionally disrupting or interfering with the Services or violating any laws related to accessing or using the Platform/Services/products.
Disrupting the security of the Platform/Services/products or gaining unauthorized access to user accounts, passwords, servers, or networks.
Interfering with other users' access to and enjoyment of the Platform/Services/products or engaging in disruptive attacks such as denial of service attacks.
Using automated tools or methods to access, monitor, or copy any part of the Platform/Services/products without authorization.
Altering or modifying any part of the Services.
Using the Services for purposes not permitted by these Terms or violating any specified terms for the use of the Application/Platform/Services/products.

If you encounter any abuse or violation of these Terms, please report it to peakuplearning@gmail.com.

Liability Disclaimer

The Company, its officers, directors, employees, partners, or agents shall not be liable to you or any third party for any special, incidental, indirect, consequential, or punitive damages whatsoever, including those resulting from loss of use, data, profits, or any other claim arising out of or in connection with your use of or access to the Platform or products.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising under these Terms shall be exclusively subject to the jurisdiction of the competent courts located in Thiruvalla. By using our services, you agree to submit to the jurisdiction of these courts.

Refund and Cancellation Policy

Thank you for choosing Peak Up Learning. If you're not completely satisfied with your purchase, we're committed to assisting you.

Cancellation

You may cancel your order within 7 calendar days from the commencement of the first class after purchasing the package. To cancel, please contact us via email at peakuplearning@gmail.com or call us at +91- 9778474778.

Refunds

You are eligible for a 100% refund if your refund request is made within 7 calendar days from the commencement of the first class after purchasing the package.
To qualify for a refund under PU Learning's policy, all refund requests must be sent via email to peakuplearning@gmail.com.com from the user's registered email ID, mentioning the registered mobile number within the 7-day timeframe. PU Learning will not entertain refund requests made after this period or through any other mode of communication.
Users who purchase products or services using EMI, BAJAJ Finance, auto-payment, or any other third-party payment offers are solely responsible for any applicable charges, penalties, or interest imposed by such third parties. This includes charges related to refund requests or cancellations, as per the terms agreed upon between the user and the third party. PU Learning disclaims any liability in relation to charges imposed by third parties.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact our support team.